Edition: Business + Insights Pro Add-on, Enterprise + Insights Pro Add-on
User-level: Permissions are set at an Organisation level by System Administrators
Who this is for: Finance team, principals, directors
Dashboard Explained
Standard, Charged and Invoiced hourly rates by rate name and over time. Rates Analysis makes the gap between what the firm charges in principle and what it actually invoices visible in a single chart — the discount the firm is quietly giving away across its portfolio.
New in Insights Pro: This dashboard did not exist in Analytics Plus.
How to use it
Use Rates Analysis after a rate review to confirm the new standard rates are flowing through to charged and invoiced work. A persistent gap between Standard and Invoiced rates, even after a rate increase, indicates that write-downs or fixed-fee arrangements are absorbing the increase before it reaches the invoice. Pair with Mark-up/Down Analysis to understand where the gap is being created and by whom.
Understanding your data
Key Fields | How it's Calculated |
Standard Rate | The published hourly rate for each rate category as entered in Total Synergy's rate cards. The starting price before any write-ups or write-downs are applied |
Charged Rate | The actual hourly rate applied when recording time (charge amount ÷ hours). May differ from the standard rate where stages are set at a different rate level |
Invoiced Rate | The effective hourly rate achieved on invoices (invoiced revenue ÷ chargeable hours). Reflects the real price after all adjustments including mark-downs |
Rate Gap | The difference between Standard Rate and Invoiced Rate. Shows how much of the published rate is being given away through write-downs or fixed-fee arrangements |
Hours | Total chargeable hours recorded for each rate name in the period. Used as the denominator for all rate calculations |
Filters
Period: Date range selector
Office: Filter to one or more offices
Rate name: Filter to a specific rate category