As referenced in our email dated 25th August 2026, as part of our ongoing investment in innovation, we're preparing to introduce new AI-powered capabilities within Total Synergy to help customers work more efficiently and gain deeper insights.
You are receiving this communication because you have been identified as a System Administrator, Director, or primary contact for your organisation's Total Synergy subscription. The Subscription Agreement sets out the terms and conditions agreed to by subscription owners and authorised individuals signing annual contracts
To support these enhancements, we're updating our Subscription Agreement and Privacy Policy.
You can review the updated documents using the associated links above.
What's changing?
New terms outlining how AI-powered features may be delivered and used within Total Synergy (Clause 17)
Minor updates to our Privacy Policy to align with the Australian Privacy Principles (APPs)
Other minor updates and clarifications to our existing terms
What do I need to do?
No action required. The updated terms take effect automatically on 26 September 2026, and your continued use of Total Synergy from that date constitutes acceptance.
Current Subscription Agreement and Privacy Policy are available on our website.
We will provide more information closer to launch but all AI-powered features will be clearly identified through in-app disclosures with supporting documentation.
We're excited about the value AI-powered capabilities will deliver to our customers, and remain committed to the privacy of your data.
If you have any questions, please email customersuccess@totalsynergy.com