Edition: Professional, Business, Enterprise
User-level: System Administrator
Previous steps: N/A
The account owner in Synergy is, by default, the person that signed up for the trial of Synergy, or was nominated as the owner during a migration from V4 to Synergy Cloud.
Only the current account owner can change the organisation's account owner, they are also responsible for subscription changes and billing.
As the account owner, you are generally responsible for:
Primary contact point for your organisation in Synergy
You will receive any major notifications from Total Synergy
Setting up the organisation
Accepting Terms & Conditions
This is important to note, if you do not accept these, other users of your organisation will not be able to use Synergy.
Adding and inviting staff to use Synergy
You can add/remove users
You can add/remove add-ons
You can upgrade and downgrade the Edition of Synergy
If a payment fails, you will be notified
You can download invoices
You can change or update credit card information
How to change the account owner
Perhaps you are leaving the organisation, or someone else is better suited to be the account owner. You can change the account owner following the below steps.
Go to Organisation drop down > Subscription
Click "Change account owner"
Select a new owner from the drop down list.
In order to select a new account owner, the nominated staff member needs to be a System Administrator in Synergy. You can change the security access level from within their staff details page.
If your account owner is no longer with the organisation and no one has access to the account or email, please contact Total Synergy support for additional assistance.
Now you know what a Synergy Account Owner is and can do! Make sure you choose the right person to be your account owner as they will need to be available to make any major changes, and accept terms and conditions should they change in the future.
Where to next?
What other features does this relate to?