Edition: Professional, Business, Enterprise
User-Level: All users
Edit your Synergy profile to add a profile picture, contact details, and link your business email addresses to keep all of your Synergy organisation and portal invitations linked in one account.
Accessing your Synergy Profile
In the top right-hand corner of your Synergy screen you'll see your profile picture (this might be your image, or your initials.)
Click profile icon
Click Profile settings
Updating your details
From your Synergy Profile you can:
Make sure your name is correct
Select a Time zone relevant to your location
Change language if required
Add a contact number
Add your address
Enable email notifications and their frequency
Manage your identifies and social logins
See what organisations and portals you have access to
Turn on Two-Factor Authentication
Add a new email
If you're adding a new email to your Synergy Profile, you can use the Link email option under Identities:
This will add additional emails to your profile. As long as the email in your organisation's staff list is on your profile, you will be able to access that organisation. See this article here for more information about the staff list vs user profile.
If you log in using a social link, like Office 365 or Google, follow the steps here to add that instead: Managing your social logins.
Profile Picture
In your Synergy Profile, there are three options for your profile picture:
Letters: an auto-generated image of your initials, based on your First and last names
Uploaded: an image you upload into Synergy
Gravatar: a Gravatar profile picture.
Each option is available on your profile page under the Other Pics heading under your current profile picture. Click the option you wish to use as your profile picture to select it.
Letters
This is the default profile picture used for all users in Synergy. The image is drawn based on the First and Last name of your profile.
This method is also used for contacts in your contacts list. For company contacts the process strips 'Pty', 'Ltd', and other invalid characters before the image is drawn.
Upload your own image
To upload your own image to be used as your profile picture, click the grey + icon in the options under Other Pics:
An upload file dialogue box will open. Navigated to where your image is on your local computer and click Open.
Then click Save on your profile page.
NOTE: When uploading your own profile picture, the previous image can be held in your browsers cache, making it seem like you have not changed it. This can be fixed by clearing your browsers cache and reloading.
NOTE: The profile picture in Synergy allows a square 500 px x 500 px image. If the image uploaded does not conform to a square frame, the top 500 px of the uploaded image will be shown as the profile picture.
Synergy also stores these images at a lower quality to save on storage space, as well as to improve loading times. If you need a higher quality image the best suggestion is to use a Gravatar image.
Using a Gravatar image
If you have a Gravatar account you can use that image as your Synergy profile picture. When the Gravatar option is selected, Synergy will look for your Gravatar profile using your primary linked email address. As long as your Gravatar account uses the same email, then the image will be used.
If you do not have a Gravatar account for your primary linked email, the Gravatar option is shown as a blank grey icon:
Your Gravatar image can take some time to populate in all parts of Synergy. Please allow at least 1 hour for your image to show in all parts of Synergy.