Credit note options
Updated over a week ago

Create a credit note to re-do an invoice document, or provide the client with a invoice discount.

There are three types of credit notes available in Synergy:

  1. Cancel credit - Used when the invoice was created by mistake, or there is an error on the invoice. Cancel credits will credit the entire invoice value, and the transactions attached become WIP so can be re-invoiced.

  2. Credit note - Used to provide the client with a discount against part of the original invoice. This method is often used by the project manager when resolving an invoice dispute.

  3. Write-off credit - Used when the client has gone out of business, or is not going to pay the invoice. This will write-off for the owing value of the invoice to remove it from aged debtor reports.

Start creating a credit note from within an open invoice document. Select the page actions button '...' in the top right corner, and select the 'cancel or credit invoice' option. Choose which credit note type to create.

Learn more about the different credit note types.

More information the credit types

All credit note types allow you to enter the reason for the credit, set the credit note date, assign a credit note number, and download a credit note document.

Cancel credit

Cancels the entire invoice and returns any transactions to WIP. The cancel the invoice method can only be used when no payments or credit notes are attached to the invoice.

Credit note (discount)

The total is created by entering a value or percentage for the credit discount against each stage (as required).

Multiple credit notes can be created against the one invoice if needed. When a credit note has been created by mistake you can use the undo the credit note option to create a reversal credit note.

Write-off credit

Before creating a write-off credit note enter any payments you have received from the client for the project invoice. The write-off credit will default to writing off the entire value owing for the invoice, but you can adjust the value to be written off next to each stage to create a different total value.

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