Exporting a credit note:

A discount can be applied to an invoice in Synergy to create a credit note. For example, an off invoice discount may be required for a Synergy invoice when the client is disputing if they should pay the entire invoice value. When a discount is applied to the invoice, a credit note is created for the fixed value which is deducted from the invoice. The credit note will be transferred to your accounting system the next time Connect is run, and will automatically create a matching credit note for the amount.

Exporting a 'cancelled' credit note type:

When an invoice in canceled in Synergy, a cancel credit note is automatically created. For example, an invoice may need to be canceled, if it was not created for the correct value, or the stage (phase) was invoiced earlier than the client was expecting. When an invoice is canceled, the revenue (and related timesheet or expense transactions) that were on the original invoice are returned to WIP. The credit note is transferred the next time Connect is run, and will automatically create a matching credit note for the canceled invoice in your accounting system.

Exporting a 'write off' credit note type:

Use write off a residual invoice payment credit note option in Synergy when a client has not paid the invoice value in full. For example, a client has paid an existing Synergy invoice, and when the payment entered it is noticed that they have not paid the full invoice value. The original invoice value was $99.00, and the payment received was for $95.00. As the incorrect payment value difference is an underpayment of $4.00, a company may choose to write off this outstanding amount.
The option to write off the residual payment value is selected, which will create a credit note for the underpayment value for the chosen invoice. The credit note will be transferred via Connect the next time it is run, and will automatically create a matching entry in your accounting system.