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How to write off an invoice?

What you need to know when writing off an invoice

Updated over a week ago

Edition: Professional, Business, Enterprise

User-level: Project Manager, Director, Assistant Administrator, System Administrator

Previous steps: How to Create an Invoice

Use the write-off credit note option when the unpaid owing invoice value will not be paid by the client. For example, the client has gone out of business and now is unable to pay the full amount of the invoice owing.

Writing-off the owing amount will stop it from appearing in the aged debtor reports.

To write-off the owing invoice value:

  1. Open the Project and go to the Project Menu > Financial > Invoices section.

  2. Click on the invoice you wish to write-off.

  3. Click on the ellipses at the top right of the invoice and select 'Cancel or credit invoice'.

  4. Select the 'Invoice write-off' option.

  5. In the write-off credit note creation page, enter the following (optional) details, or leave these items with the default values.
    ​Credit note text - type a reason to explain why the write-off credit note is being created, or any other note. This can be printed on a write-off credit note document.
    ​Prefix and number - select an alternate credit note number prefix, and assign the next available number in the sequence.
    ​Credit date - set the date for the credit note document. Choose either the invoice date, today's date, or select a date from the calendar. This will default to the date of the invoice.

  6. Click Save at the top right.

This will create a write off credit note for the invoice. The invoice will get a status of W/Off, and the owing will be $0.


  • Make sure that the write-off credit note date is not in a 'locked period' in your accounting system.

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