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Email connections - Custom email domains
Email connections - Custom email domains

How to set up custom email domains in synergy

Updated over a week ago

Product Edition: Business, Enterprise

User level: Director and above

To establish your custom email domain with Synergy, a configuration process is required to be undertaken between Synergy and your company’s domain DNS records.

To do this you will need to go to ‘Domain setup’ on the email connections page.

Note: This will require some technical knowledge of DNS settings and domain configuration. We recommend contacting either your IT admin or domain provider for support on the initial setup and before editing your DNS records.

The steps required in the domain set up process are:

  1. Go to Organisation drop down > Email Connections

  2. Click on the "Domain Setup" tab

  3. Enter your domain - This is the domain you would like to send emails from Synergy with example: ""

  4. Configure DNS settings - there is information provided here, however, if you're unsure how to find your DNS settings, type 'DNS' into your domain provider's search or contact your domain provider directly. Click Next to continue.

  5. Update your DNS Records - Copy and paste the 5 DNS records provided by Synergy into your domain’s DNS records. You may have existing entries you can add to, or you may need to create new entries. You'll need to take note of the Type, Host(Name) and Value.
    (This can vary slightly per Domain provider. If you are unsure, send a copy of the records from synergy to your internal IT professional or domain provider to receive further guidance).

    Note: Copy everything exactly as-is, do not edit or add anything to the values provided.

  6. Verify your DNS records - Here we will check your DNS records are entered correctly, you will see a status message next to each record.

    • Below is an example of what it looks like when everything is successful:

    • If they are not entered correctly you may see one of the following statuses:

      • Partially Correct: This means the value is partially correct but needs to be updated to successfully authenticate. Edit the value on the DNS provider's side with the latest version of the value in Synergy.

      • Record Invalid: This means something is wrong with the value you pasted, common causes of this are removal of semi-colons. Try copying the record again from Synergy to paste into the DNS record on the DNS provider's side.

  7. Email validation - We will send an email to your inbox to validate your domain, this email will need to be validated to proceed with the setup.

  8. Enable the connection - Enable or Disable the connection with Custom Email Domain

    1. Enabled - Synergy will send emails from your custom email domain.

    2. Disabled - Synergy will no longer send emails from your custom email domain.


  • Some domain hosts automatically add '' after the initial value — contact your domain provider for any specifics.

  • The _DMARC record provided is a generic record, if you already have a DMARC record you can skip this and use your own. If you're unsure, contact your domain provider or IT for assistance.

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