Edition: Professional, Business, Enterprise
User-level: Assistant Administrator, System Administrator
Previous steps: System administrators guide
Active contacts in MYOB can be imported into Synergy using the MYOB ARL contact import. All 'customer' type contacts are selected to be imported, and 'supplier' type contacts are skipped by default. The 'select all' option can be used to include the supplier contacts in the import.
Contacts with a designation of 'company' in MYOB will be imported into Synergy as company contacts. Contacts with a designation of 'individual' in MYOB will be imported into Synergy as individual contacts.
All imported contacts have a tag with the import date added to them to distinguish them from contacts that have been added manually.
Any contacts that were unable to be imported are listed in an Excel file that can be downloaded from the Audit tab of the contact import.
Once a contact has been imported any further updates to that contact should be completed in Synergy as the import can't be used to update existing contacts.
Connect to MYOB
Go to Settings > Organization > Data imports > MYOB ARL contacts import
Click Connect to MYOB and enter your my.MYOB credentials to authenticate to your MYOB company file
Select the company file from the drop-down list on the left. Contacts will be imported from this file
Enter the username and password for the company file in the right-hand panel, and click the Login button
Preview the contacts
MYOB customer contacts are marked as 'Ready to import'. MYOB supplier contacts are marked as 'Skipped' from the import. Any contacts that can't be imported are shown in the Errors section
Review the contacts in the 'Ready to import' grouping and:
Check the box for any of the 'Supplier' contacts you want to import
(Optional) Search for the name of a contact you want to import by typing a keyword into the search box then press the enter key
Click the 'Select all' button at the top left to import all existing customer and supplier records from MYOB
Review the contacts listed in the Errors grouping and click the red error symbol to view the error details. Resolve the errors if necessary, or ignore the errors and continue importing the rest of the contacts
Import the contacts
Click the 'Import' button to import all the selected contacts from MYOB ARL.
The 'Importing contacts' message is displayed while the contacts are being imported. No further imports can be performed until this process has been completed.
After the import has been completed, the page refreshes to display the results. Successfully imported contacts will display with an Imported tag. This tag also displays the date the contact was imported into Synergy
Click the Download the skipped contacts text to download an Excel spreadsheet of skipped contact and contacts with errors.
The audit tab provided an overview of your contact import progress so you can view details of each import and download the Excel spreadsheets of skipped records from each import session
Use the contacts import to select and import your current contacts from MYOB ARL into Synergy.
Where to next?
What other features does this relate to?