All Collections
Synergy Help
Transactions
Disabling transaction write-off codes
Disabling transaction write-off codes

How to disable transaction write-off codes

Updated over a week ago

If you'd like to temporarily disable transaction write off or reason codes, follow the steps below:

  1. Go to Settings > Project lists > Reason Codes

  2. Select all reason codes using the grey checkbox, and then select 'Set as not active'

mceclip1.png

Reason codes will now be disabled.

In your reporting, the reason codes or comments will no longer have a value, and you won't be prompted to choose one when writing off transactions.

To re-enable write-off codes, just make any reason code active again.

Did this answer your question?