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Feedback Forum Overview
Our Feedback Forum, powered by UserVoice, is our system for collecting and managing your feedback. It’s designed to make it easier for you to share your ideas, vote on suggestions, and track the progress of your feedback. With The Feedback Forum, your voice helps shape the future of Total Synergy.
Getting Started with The Feedback Forum
We’ve introduced the Feedback Forum to give you a clear and more efficient way to engage with us and influence our product development. Here’s what you can do:
Share your ideas for improvements or new features.
See updates on your submissions as they move through our review and implementation process.
Engage with the community by voting on and discussing ideas from other Total Synergy users.
How to Access The Feedback Forum
You can access The Feedback Forum in two ways:
Portal: Visit https://totalsynergy.uservoice.com/ and log in with your Total Synergy account.
In-App Support Widget:
Open the Support Widget within Total Synergy.
Under the “Home” button, scroll down to “The Feedback Forum”
Click the “Go to The Feedback Forum” button.
Note: On your first login, you may need to allow the Feedback Forum access to your Total Synergy profile.
Your Profile
Your Feedback Forum profile is your hub for managing your activity. Here’s what you can do:
Track Your Ideas: Check the status of ideas you’ve submitted.
Follow Updates: Stay informed about ideas you’ve supported or commented on.
Customise Notifications: Adjust your settings to choose how you receive updates.
To view your profile:
Log in to the Feedback Forum.
Click on your name, avatar, or the ‘Settings’ button in the top-right corner of the page.
Raising Ideas on The Feedback Forum
Searching for an Existing Idea
Searching for an Existing Idea
Before submitting a new idea, check if someone else has already suggested it:
Use the ‘Enter your idea’ search bar on the Feedback Forum homepage to look for similar ideas.
Review the results to see if your suggestion already exists.
If you find a match, you can vote for it or add a comment to provide more context.
Tip: Explore ideas by category in the side navigation. You can sort ideas by Hot Ideas, Top, or New, and filter based on their status.
Submitting a New Idea
If you don’t find your idea, follow these steps to submit one:
Click on the “Post a New Idea” button.
Fill out the fields:
Title: Provide a clear and concise title (e.g., “Add a bulk upload option for invoices”).
Details: Explain your idea in detail. Include:
What you want to see.
Why it’s important (e.g., how it will improve your workflow, save time, or solve a specific challenge).
Specific examples or use cases if possible.
Files (optional): Upload any screenshots, documents, or other files to help us understand your idea. Ensure no sensitive information is shared, as this will be seen by all Feedback Forum users.
Choose the most relevant category (if applicable) and submit your idea.
Once submitted, you’ll receive updates as we review and work on your feedback.
Notes:
Be as specific as possible about the problem your idea solves and how it benefits you or other users.
Avoid combining multiple ideas in a single post. Submitting one idea per post makes it easier for others to engage and vote.
Engaging with Existing Ideas
You can contribute to ideas that have already been submitted in several ways:
Vote:
Support ideas that you believe are valuable by clicking the ‘Vote’ button on the left-hand side of the post.
The number above the ‘Vote’ button represents how many users have voted for that idea.
Voting helps us identify which ideas are most important to our users and prioritise accordingly.
Comment:
Add your perspective, share your experience, or provide additional context to support an idea.
Attach files in your comments to illustrate your thoughts more clearly (e.g., screenshots or diagrams).
Read through existing comments to see what others are saying and join the discussion.
When you vote for or comment on an idea, you’ll automatically be subscribed to updates. You’ll receive notifications when the idea’s status changes or when there are new comments.
Your active participation helps us understand your priorities better and ensures we focus on features and improvements that matter the most to you.
Idea Statuses
Once you’ve submitted an idea, it will move through different stages of review.
Here’s what the statuses mean:
Status | What it means for you |
New | This is a new status yet to be triaged. |
Considering | This is an idea we are interested in and want to hear more from our users. We’re not committed to these ideas but are considering them. |
In Discovery | The Product and Technology Teams are researching this idea, it’s not on the roadmap yet, but we’re looking into it closely. |
Planned | This idea is on the roadmap and planned for us to start in the new few months. |
In Development | An idea is in active development, and we look forward to sharing insights soon. |
Released | The idea has been done and released. |
Maybe Later | Even though the idea isn’t on the roadmap, it’s a good idea and something we’re collecting votes and comments for. |
Not Doing | The idea doesn’t fit our current strategic goals or plans for the future, so at the moment the idea isn’t something we intend to look further into. |
What Happens Next?
Once your idea is submitted, here’s what to expect:
Review: Our team will review your idea and evaluate its impact.
Status Updates: You’ll see status changes, so you know exactly where your feedback stands.
Notifications: You’ll be notified about any changes to ideas you’ve submitted, voted on, or commented on.
Where to Next?
Ready to share your feedback? Visit the Feedback Forum and start exploring ideas today!
Where to next?
What other features does this relate to?