Credit note numbers

How to set up your credit number prefixes

Updated over a week ago

Edition: Professional, Business, Enterprise

User-level: Assistant Administrator, System Administrator

Previous steps: N/A

Setup the default credit numbering format for your Organisation. Add custom credit numbering formats to match your companies requirements.

What are credit numbers?

Synergy credit numbers are made up of 2 sections: a prefix and a sequential number counter. A prefix can contain numbers and letters. The numeric counter can be between 2 and 9 digits. You'll also be able to select the invoice number that should be used next.

How to add a new Credit Number

Organisation drop down > Settings > Organisation > Credit numbers

  1. Click on the Add button in the top right

  2. Add the letter or numbers required as the prefix (eg. CN)

  3. Enter the numerical format (how many numbers do you want your Credit Number to be?)

  4. Enter the next credit number in line ie if you have existing invoices up to CN005, the next invoice should be 6

  5. Synergy will provide a preview of the credit numbering sequence you've created

  6. Click Save


  • The credit number prefix must be different than the invoice prefix.

  • Most accounting systems support a credit number format of up to 20 characters. e.g. 10 characters in the prefix, and 10 digits in the counter.

  • Do not add special characters to your credit note prefix such as /\:*?<>| as special characters can cause issues with saving data in other third party software packages. e.g. Microsoft or Mac file names don't allow these characters, and most accounting systems don't allow special characters in their job/inventory item numbers.

  • Want your prefix to include more parts of the date? Try out other standard date components like ddMMyyyy to get today's date as the prefix. Just add a hyphen in front and after the date bookmarks added to the prefix field for this to work. E.g. -MMyyyy- or -ddMMyyyy- or -MMddyyyy- as the prefix to generate the date in front of the next number available in the sequence.

Delete or make a credit note number inactive

You'll be able to delete a sequence that has not already been used on a credit note.

  1. Select the checkbox next to the item to delete

  2. Using the arrow button in the bottom left, select 'delete'

    Alternatively you can click the edit pencil at the end of the line, and choose 'Delete'.

If the credit number sequence has been used but you no longer require it, make it inactive.

  1. Select the checkbox next to the item to delete

  2. Using the arrow button in the bottom left, select 'set as not active'

Where to next?

What other features does this relate to?

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