Edition: Professional, Business, Enterprise
User-level: System Administrator
Previous steps: How to enter a timesheet, How to edit a timesheet
There are two common errors seen on the timesheet screen associated with rates.
Error #1
Timesheets could not be approved because rates are not assigned to staff.
This means that you no longer have the rate used in this timesheet line assigned to you.
In order to save this timesheet, we would recommend either;
A) Asking someone with system administrator rights to perform the following
Go to Organisation menu > Staff.
Click into your staff profile.
Select the Employee menu > Financials > Rates.
Re-assign this rate to you by checking the check box under Selected rates.
Once updated, you can save your timesheet.
B) Change the rate used
If this rate is not applicable to this timesheet, you can change the rate used.
Hover over the timesheet line and select edit details.
Select the rate and change from the dropdown menu as seen in the pop-out screen below:
Once done, select close and save the timesheet in the top right-hand corner.
Note: Internal project timesheets
When entering timesheets for the Internal project, the rate used will default to the staff members primary rate. You cannot select another rate.
Where to next?
What other features does this relate to?