Edition: Professional, Business, Enterprise
User-level: All Users
How to update your Synergy password.
How can I reset my password?
You can reset your password following the steps below
1.Go to login at app.totalsynergy.com
2.Select 'Forgot password'
3. Enter your email into the Type your email address text box
4. Select 'Submit'
5. From your email inbox, locate and open the 'Reset your Synergy password' email
6. Click the 'Reset Password' link as seen below.
7. Enter, confirm and submit your new password.
I can't find the reset password email, what can I try?
If you can't find the email with the link to reset your password, try searching for 'Reset your password' as this is the subject line of the email. You can also check your junk email folder.
How do I remove saved passwords from my browser?
Below are step-by-step guides on how you can remove saved passwords from your preferred browser. (We always recommend using Chrome for Synergy!)
What else can I check if I don't receive the reset your password email?
Always check your junk email folder, searching for the subject 'Reset your Synergy password'.
If you haven't set up your Synergy profile you can ask a system administrator to resend the Welcome email